Terms of Service

By accessing or using ToothNotes, you agree to these Terms of Service. If you use ToothNotes on behalf of a clinic, practice, or other organisation, you confirm that you are authorised to bind that organisation.

ToothNotes is intended for business and professional use by clinicians, practice staff, and authorised administrative users. You must not use ToothNotes if doing so would breach applicable law, professional obligations, or internal clinic policy.

ToothNotes provides software tools to capture audio, create transcripts, generate draft documentation, manage templates, and store related content.

ToothNotes supports clinical documentation workflows, but it does not provide medical or dental diagnosis, treatment advice, emergency triage, or professional judgement. All output must be reviewed by an appropriately qualified clinician before use or reliance.

You and your organisation are responsible for:

• keeping account credentials secure and restricting access to authorised users
• ensuring content uploaded to ToothNotes is collected and used lawfully
• obtaining any notice, consent, or authority required before recording or uploading consult audio
• reviewing transcripts and notes before saving, sharing, or relying on them
• not using ToothNotes for covert recording, unlawful surveillance, spam, infringement, security testing without permission, or any other misuse

Fees, trials, inclusions, billing cadence, and any promotional or founding offers are as displayed at the time of purchase, in your order form, or in another written agreement with ToothNotes.

If ToothNotes offers a trial or refund policy on a pricing page, checkout flow, or order form, that offer forms part of the commercial terms for the relevant purchase. Unless otherwise stated, fees are in Australian dollars and are exclusive of taxes.

We may suspend or limit access for overdue accounts after giving reasonable notice, unless we are required to act sooner for security, fraud, or legal reasons.

As between the parties, the customer retains responsibility for the lawfulness of customer content and for patient-facing notices or consents. ToothNotes may process customer content to provide the service and related support, security, analytics, and operational functions.

ToothNotes handles personal information in accordance with its Privacy Policy and related notices. Customers may request more detailed security or processing information where appropriate for onboarding or procurement review.

We use reasonable security measures designed for a cloud-delivered healthcare-adjacent documentation product, but no system can guarantee absolute security or uninterrupted operation.

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot lawfully be excluded under Australian law, including rights under the Australian Consumer Law.

Subject to that, ToothNotes excludes implied warranties to the maximum extent permitted by law and is not liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from use of the service.

Subject to non-excludable rights, ToothNotes’ aggregate liability in connection with the service is limited to the amount paid for the service in the 12 months before the event giving rise to the claim or, if no amount was paid, AUD $100.

You may stop using ToothNotes at any time. ToothNotes may suspend or terminate access if you breach these terms, create a security risk, fail to pay fees, or use the service unlawfully.

On termination, we may retain or delete information in accordance with our retention schedule, customer agreements, and legal obligations. Export or transition support may be available where agreed with the customer.

These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction.